The delivery estimate for your shipment is calculated from the time Chit Chats receives and scans your shipment to when it is delivered to your customer’s address. It’s important to know:
- Delivery times are always estimated and never guaranteed
- Estimates are displayed in business days unless otherwise specified
Exceptions:
- U.S. delivery estimates vary for destinations outside of the contiguous United States
- U.S. territories (i.e. Alaska, Hawaii) delivery can take longer depending on the transportation available as shipments may travel by sea.
- APO/FPO military addresses have longer delivery transit times.
- Canadian remote addresses have longer estimated delivery times due to limited transportation links.
- International delivery estimates vary by country and customs clearance can impact transit times.
Canada
| Service | Local | Regional | National | Remote | Fully Tracked |
|---|---|---|---|---|---|
Chit Chats Select | N/A | 2-4 | 5-6 | 8 | ✔ |
Chit Chats Collect | 1-2 | 2-4 | 5-6 | 8 | ✔ |
Chit Chats Canada Tracked | 2-3 | 4-6 | 6-8 | 10 | ✔ |
Chit Chats Slim
| 3-9 | **Partially Tracked | |||
United States & International
U.S. territories and APO/FPO military addresses have longer delivery times that can sometimes take up to 20 business days.
Destination | Service | Average Delivery Time | Fully Tracked | |
|---|---|---|---|---|
| U.S. |  | Chit Chats US Select | 5-9 | ✔ |
 | Chit Chats US Edge | 4-7 | ✔ | |
 | USPS First Class Mail | 5-9 | **Partially Tracked | |
| USPS Priority Mail | 3-5 | ✔ | ||
| USPS Priority Mail Express* | 5 | ✔ | ||
USPS Media Mail* | 5-10 (contiguous United States) | ✔ | ||
| International |  | Chit Chats International Tracked | 8-22 | ✔ |
 | USPS First Class International | 10-24 | *Varies | |
| USPS Priority Mail International | 9-14 | ✔ | ||
| USPS Priority Mail Express International* | 8 | ✔ | ||
Is your shipment beyond the delivery estimate? Read about your next steps.
*USPS First Class International packages are fully tracked if the country of destination is a part of the Electronic USPS Delivery Confirmation International service (EDELCON).
**Partially tracked shipments mean that there will be no tracking event to confirm delivery. However, your shipment will still receive Chit Chats tracking updates up until it is released to our delivery partner.
Tracking Updates
Shipment tracking will always have the latest updates on your package starting from when Chit Chats processes your shipment. Within one business day after you drop off at a drop spot (before the cut-off time) you’ll receive a tracking update letting you know that we’ve processed your shipment at our Atlantic Canada hub. Some shipments may receive further processing at our Quebec hub which may take up to an additional three business days.
Manage your customers’ expectations with our handy guide on tracking shipments.
In the event of a processing delay, we will do our best to keep you notified. However, some unexpected circumstances may be beyond our control (i.e. compliance concerns such as prohibited or hazardous items, customs delays, inclement weather, value discrepancies, operational challenges, etc.). Our team will always prioritize processing your shipments as quickly as possible to get them into the hands of our delivery partners.
Typically, you can expect to see an acceptance or “induction” scan on your tracking within one to three business days after processing at our hub. Rest assured that your shipment is still in transit during this time.
For services that are not fully tracked, tracking updates will only be shown up until Chit Chats hands the package to the partner carrier.
Learn all about shipment statuses.
*Service availability may vary.